Do you come to my home?

Vets on Wheels is a mobile vet practice that offer a quality professional veterinary services for your pet. Except X-rays and surgeries, we offer every service that can be legally and ethically administered to your pet in their own comfortable environment.

So do you really come home and not charge extra for home-visit?

That’s absolutely true. Whilst being mobile we have to invest lot more resources to build customer confidence however it saves us from many overhead costs like a traditional veterinary clinic.

Many people think that we may have lot of mark-up on the drugs and other product we may sell, but that’s completely false as such dodgy practice wont be competitive and will not survive for long.

What kind of animals you treat?

We confidentially offer veterinary services for cats, dogs, rabbits, guinea-pigs, rats, birds and indoor tank fishes.

Are you a fully qualified Vet?

Dr Aman Walia is a qualified Veterinary surgeon who is registered to practice in Victoria. She also has a Post Graduate Certificate in Avian Health. Feel free to ask her registration number or check her credentials when she visits you.

What can I expect during a Vet’s visit?

Visit by our Vet is very similar to going to a clinic. Our Vet may ask you to complete a new client form and discuss your pet’s history and current issue. This will be followed by a series of questions and a physical examination. Any necessary treatment plan, medication or special diet is supplied at the appointment.

How much does it cost to have the vet come to me?

The standard consultation including the house-call fee is just $60.00. This includes travel to your residence, basic physical examination, assessment and administering basic vaccination.

Additional charges apply for an extended consultation, drugs, injections, procedures or other products.

Any concessions for pensioners?

Offcourse, Old age pensioners receive a discount of $10.00 on the House Visit.

My pet just needs a vaccination; will I still pay for your consultation?

Yes. Our standard consultation includes administration for basic vaccination (C3 or F3), implying you get the pet check up and vaccination within one price.

I work full time. Can I have an after-hours appointment?

Yes, we are able to schedule evening appointments for your convenience. Please contact us to discuss available times.

Do you keep my pet’s records?

We have a professional veterinary practice management software. We keep records of all our clients’ visits, diagnosis and treatment plan on the software application. Regular back-ups are created for data security. If need be, we can forward your pet’s history to any specialist or a hospital.

What areas does Vets on Wheels cover?

Vets on Wheels is a mobile veterinary service operating in most suburbs of Western Melbourne region. Predominantly the services operates in Altona, Altona Meadows, Point Cook, Seabrook, Truganina, Hoppers Crossing, Werribee, Wyndham Vale, Werribee South, Tarneit, Derrimut, Caroline Springs, Seddon, Yarraville,

As our Vets have regular clients in other regions, so if you don’t have an emergency, you may call us to check when will we visit your suburb.

What if my cat gets out of the house before the appointment?

Unless you cancel the appointment with at least 15 minutes notice, you will still be liable for $60.00. The Vet me consider discounting your next visit but you will be expected to pay for current visit.

How do I pay?

Payment is required at time of service. We only accept cash and request clients to have the reasonable change for Vets visit. We provide invoice for every visit.

What if my pet needs hospitalisation?

As a mobile practice, we can offer limited services. If you feel your pet needs emergency care or hospitalisation, you should be calling your nearest 24-hour Vet surgery. As we cannot attend emergencies straight away we request you not to waste time to contact us as it may be critical for your pet’s health.

Vets on Wheels do not take responsibility of your pet’s deteriorating health while you are waiting for a pre-arranged appointment with our Vet. You should monitor your pet’s condition and either consult Vets on Wheels OR contact your nearest 24-hour animal clinic or hospital.

If during a home consultation, it is determined that your animal needs hospitalisation, we can assist with transport to the vet hospital of your choice. Our obligation ceases at the front door of the selected hospital. You are then responsible directly to the hospital for any fees the hospital may charge for services rendered to your animal.